Shipping & Returns
We do not charge shipping costs for orders over 50 euros, if you live in the Netherlands or Belgium.
For orders under 50 euros, shipping costs are 3.95 euros in the Netherlands. The shipping costs to Belgium are 5.95 euros and to Germany 6.95 euros.
If you want to have an order delivered to another country, please contact our customer service, they will gladly help you further (firstname.lastname@example.org).
We accept the following payment methods:
Delivery time Orders are delivered via GLS within 1-3 business days. After your order has been sent, you will receive a confirmation by e-mail with a track and trace number. With this number you can track your order and you always know when to expect your order.
Exchange or return If you are not completely satisfied with your purchase, you can return an item within 14 days. Exchange is unfortunately not possible, send your item back and place a new order. For the return, the return costs are for your own account. Return your package with a qualified shipping company that will give you proof of shipment. We will refund the amount of your return (minus any shipping costs) as soon as possible if the item of clothing is returned complete, with a hanging tag and a completed return form.
Click here for the return form.
Make sure the items you want to return are properly packaged and send them to the following return address:
T.a.v. returns LEVV Webshop
3341 LL Hendrik Ido Ambacht
Always keep your proof of shipment.
We will not send a message upon receipt of your package. You can keep an eye on your package using the track and trace code on your shipping receipt. Upon receipt of your package, the returns department has 14 days to process your return. You will be notified as soon as your return has been processed.
Unfortunately, returns that are received by us outside the 14-day cooling-off period will not be processed.
If you still have questions after the above instructions, please contact our customer service. They are ready for you from Monday to Friday from 9 am to 5 pm on +31 (0) 78 610 11 89 or send an email to email@example.com